Description

We are seeking a talented individual to join our team at Guy Carpenter. This role will be based in Miami, Florida. This is a hybrid role that has a requirement of working at least three days a week in the office.

This role is responsible for ensuring smooth operational workflows by promptly identifying and resolving issues, supporting onboarding and training of new team members, and collaborating with internal stakeholders and brokers to address queries and challenges. Assist with team performance monitoring, manages client renewal processes and contract documentation, administers the full cycle of the GC Marketplace e-trading platform, maintains compliance with regulatory standards, and drives continuous improvement through cross-team collaboration.

We will count on you to:

• Identify and resolve operational issues promptly to ensure workflow continuity.
• Assist in onboarding and training new team members, fostering knowledge sharing and skill development.
• Collaborate with internal stakeholders and brokers to address queries and operational challenges efficiently.
• Monitor team performance metrics and escalate concerns to the Operations Manager as needed.
• Support client renewal reviews, contract drafting, and production of final contract documentation.
• Manage the full cycle of the GC Marketplace e-trading platform, including market submissions and reinsurer participation confirmations.
• Maintain core placement files to ensure compliance with best practices and regulatory requirements, including sanctions, AML, and ABC policies.
• Collaborate across Broking, Support, and Service Teams, participate in meetings, and contribute to continuous improvement initiatives by monitoring business metrics and providing frontline feedback.

What you need to have:

• 5+ years' experience in resolving operational issues, onboarding, stakeholder collaboration, performance monitoring, client renewals, and driving continuous improvement.
• Fluent in English and Spanish, both written and spoken.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Demonstrates operational excellence with strong attention to detail and commitment to high-quality results.
• Builds positive working relationships and supports team collaboration.
• Communicates clearly and effectively with team members and stakeholders.
• Adapts flexibly to changing priorities and applies proactive problem-solving skills.

What makes you stand out:

• Financial services industry experience

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

At Guy Carpenter, you can be your best. We work on challenges that matter with colleagues who help bring out our best. Our uniquely collaborative environment will empower you to focus on your personal and professional success, learning from top specialists in the (re)insurance industry and leading you towards a rewarding and impactful career.

Guy Carpenter, a business of Marsh McLennan (NYSE: MMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit guycarp.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.