Description

Join J.P. Morgan's Payments team as a Content Strategist, Vice President, and influence the end-to-end content strategy for enterprise payments help content. In this impactful role, you will create user-focused materials that support new platform features and functionality changes, elevating user engagement through strategic content design and fostering inclusive, intuitive digital experiences.

Leverage your expertise in content strategy, UX writing, and content governance to develop and execute content plans for help articles, FAQs, and WalkMe scripts. You'll guide content through product review, legal approval, and accessibility requirements, collaborating closely with product teams to align content with business objectives. If you are passionate about creating engaging, user-friendly content that communicates complex concepts to a diverse audience, this is your opportunity to make a meaningful impact in a fast-paced, regulated environment.

Be a key driver of digital transformation-help us deliver clear, accessible, and effective support experiences that empower our clients and shape the future of payments.

Job Responsibilities

• Develop and implement content design strategies for help content, ensuring alignment with business requirements and user experience goals
• Create clear, accurate, and user-focused content for new and updated platform features, including help articles, FAQs, WalkMe content, and in-product messaging
• Apply content standards, style guidelines, and brand voice consistently across all materials
• Collaborate with product teams to understand upcoming functionality changes and their impact on content requirements
• Guide content through product review, legal approval, and accessibility requirements, ensuring compliance with internal standards and regulatory requirements
• Incorporate user feedback and best practices into content development for continuous improvement
• Participate in the controls process to ensure compliance with internal standards and regulatory requirements
• Ensure accessibility and inclusivity standards (WCAG compliance) are met across all published materials
• Partner with production specialists to ensure seamless content deployment and troubleshoot issues as needed

Required Qualifications, Capabilities, and Skills

• 5+ years of experience in content strategy, UX writing, or digital content management
• Demonstrated expertise with content management systems and digital adoption platforms
• Strong understanding of content governance, compliance requirements, and accessibility standards
• Excellent writing, editing, and communication skills
• Experience managing content localization and translation workflows

Preferred Qualifications, Capabilities, and Skills

• Experience in financial services or regulated industries
• Knowledge of WCAG 2.1 AA accessibility standards
• Familiarity with content design systems and design thinking methodologies
• Experience with analytics tools and content performance measurement
• Project management experience with cross-functional teams

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.