Description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager, you will be an essential part of the team that develops new product offerings and manages the entire product life cycle. You will focus on creating resilient products and guiding the launch of new offerings. Your expertise in product development will be key as you work closely with cross-functional teams and internal stakeholders to deliver products that consistently exceed expectations. Your commitment to scalability, resiliency, and stability will drive the success of our high-quality products.

In this analytical role, you will drive product innovation and deliver solutions that resonate with internal clients. You will focus on streamlining payment processes, particularly in areas such as interchange and network fees, to enhance efficiency and effectiveness.

Job Responsibilities

• Develop a product strategy and product vision that delivers value to customers.
• Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Develop technical proof of concepts to support technology partners in scaling efforts. Create an automation roadmap to streamline payment brand implementation end-to-end.
• Develop and maintain a product strategy, vision, and roadmap for expanding payment processing platforms.
• Conduct discovery and market research to integrate customer solutions into the product roadmap.
• Manage and develop a product backlog to support strategic goals and value propositions.
• Track key success metrics such as cost, functionality, risk posture, and reliability. Define and track KPIs to measure customer lifecycle success.
• Collaborate with tech and non-tech teams for successful product development and launch. Communicate product vision and progress to stakeholders, building consensus and alignment.
• Mentor junior product managers and foster a culture of collaboration and innovation.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Strong analytical skills for data-driven decision-making in payment processes.
• Experience with agile methodologies and tools like Jira.
• Proficiency in Python for data analysis and understanding of statistical methods.
• Familiarity with data preparation techniques.
• Skills in managing large datasets.

Preferred Qualifications, Capabilities, and Skills

• Demonstrated prior experience working in a highly matrixed, complex organization.
• Experience leading complex projects with a focus on payment platforms.
• Advanced degree in Computer Science, Data Science, Business Administration, or related field; MBA or advanced technical degree preferred.
• Proven track record in developing automation strategies for payment systems.
• Experience collaborating with technology partners to scale solutions and drive innovation. Strong problem-solving skills and strategic thinking in product development

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

\n A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.\n
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\n Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.\n