Description

Summary

Hyatt Hotels Corporation is seeking a strategic and relationship-focused Vice President, Field Operations to lead a diverse portfolio across Latin America and the Caribbean. This role is at the intersection of performance leadership and brand stewardship, ensuring business hotels and resorts thrive financially while delivering authentic, culturally resonant guest experiences.

You will play a pivotal role in strengthening owner relations, guiding multi-market teams, and adapting Hyatt's global standards to reflect the rich diversity of the region. This is your opportunity to influence growth, champion multicultural collaboration, and leave a lasting impact on one of the most dynamic regions in global hospitality.

Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People
What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional corporate benefits which include:
• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are
As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

Qualifications

This role is accountable for operational excellence, profitability, owner engagement, and brand integrity across a portfolio of business hotels and resorts in Latin America and the Caribbean. The Vice President, Field Operations - LAC ensures that properties meet ambitious performance targets, deliver authentic guest experiences, and strengthen Hyatt's reputation in multicultural markets.

Key responsibilities include:
• Hotel & Resort Performance Leadership: Set and monitor financial, operational, and guest experience targets. Partner with General Managers to identify opportunities, strengthen profitability, and drive market competitiveness.
• Owner Relations & Stakeholder Engagement: Build and sustain strong relationships with ownership groups, aligning on strategies, capital planning, and growth priorities. Serve as a trusted advisor and ensure transparent, collaborative communication that builds long-term partnerships.
• Multicultural Brand Stewardship: Ensure properties reflect Hyatt's standards while honoring local cultures and traditions. Guide leaders in creating experiences that resonate with diverse guests while safeguarding Hyatt's global reputation.
• Growth & Transitions: Lead the successful opening, rebranding, or transition of hotels and resorts, ensuring swift alignment with Hyatt expectations and owner objectives.
• Talent Development: Mentor and coach General Managers across multiple cultures, fostering leadership growth, succession readiness, and a robust pipeline of future Hyatt leaders.
• Strategic Capital Planning: Oversee the 10-year capital planning process, aligning investments with both performance outcomes and long-term brand strength.

This position is central to Hyatt's commitment to delivering exceptional business and leisure experiences, while fostering strong owner partnerships and celebrating the multicultural spirit of Latin America and the Caribbean.

Qualifications

Experience Required:
• 15+ years of operations leadership across hotels and/or resorts, including experience in multicultural markets
• Minimum of 5 years as a General Manager with a proven track record of success
• Demonstrated expertise in building and sustaining strong owner relationships.

Experience Preferred:
• Bachelor's degree in hospitality, business, or a related field
• Multilingual fluency (Spanish and/or Portuguese) strongly preferred
• Prior experience leading teams across Latin America and the Caribbean

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

The salary range for this position is $208,500 - $278,000. This position is also eligible to earn an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.