Description

Chase Home Lending is seeking a Vice President Product Manager to lead the strategy and delivery of an Enterprise Knowledge Platform for the Home Lending business. This platform will power AI solutions across conversational experiences (voice and chat), agent assist, and agentic workflows spanning the mortgage lifecycle-from application and underwriting through closing, servicing, escrow, and loss mitigation.

As a Product Manager in Home Lending, you will define the roadmap, drive cross‑functional execution, and ensure the platform is secure, governed, and easy to adopt-delivering measurable improvements in customer experience, operational efficiency, and risk management. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Define and own the multi‑year platform vision and roadmap for Home Lending, aligning to priority AI use cases across originations, closing, servicing, default, and customer support.
• Translate business and operations needs into prioritized, outcome‑driven epics and features
• Partner with engineering and architecture to deliver resilient, scalable platform services (APIs/SDKs, connectors, developer tooling) that integrate with Home Lending systems (e.g., LOS, document management, servicing and contact center platforms) and accelerate adoption across teams.
• Establish and evolve governance in partnership with Risk, Controls, Cybersecurity, Privacy, Legal, Records Management, and Model Risk Management-covering data classification, RBAC/access controls, retention, lineage, auditability, and model/feature release processes.
• Drive search relevance and answer quality via taxonomy and ontology strategy, embedding and retrieval tuning, feedback loops, and continuous evaluation; define and manage platform SLOs/SLAs.
• Enable agentic workflows by integrating knowledge services with orchestration and guardrails to automate tasks such as document classification/extraction, status updates, payment and escrow inquiries, payoff/fees explanations, loss‑mitigation guidance, and operational checklists-prioritizing safety and compliance.
• Lead cross‑functional delivery with clear milestones and dependency management; communicate progress, risks, and mitigations to senior stakeholders across Home Lending and partner groups.
• Champion customer and colleague experience; use telemetry and experimentation to iterate on usability, adoption, quality, and performance.
• Manage vendor and open‑source evaluations where appropriate, ensuring conformance with enterprise standards and controls.

Required qualifications, capabilities and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Strong technical fluency in distributed systems, data governance, observability/telemetry, and platform reliability.
• Hands‑on experience with knowledge and AI systems: content ingestion, metadata/ontologies, embeddings/vector databases, retrieval (RAG), search relevance, and evaluation frameworks.
• Demonstrated ability to define measurable outcomes, write clear product requirements, and make informed tradeoffs across performance, security, usability, and compliance.
• Exceptional communication and stakeholder management; effective with executives, engineers, designers, data scientists, operations leaders, and control partners.
• Experience in highly regulated environments with familiarity across privacy and financial regulations relevant to mortgage lending and servicing and records requirements.

Preferred qualifications, capabilities and skills

• 3+ years' experience in mortgage/home lending (originations, servicing, escrow, default, or contact center operations).
• Exposure to LLM lifecycle and model governance (evaluation, safety, hallucination mitigation, prompt/policy management, and guardrails) and to fairness considerations in customer communications.
• Familiarity with knowledge graphs, taxonomy/ontology tooling, content classification/extraction, and search relevance tuning for financial services content.
• Experience designing agent assist and self‑service experiences (voice, IVR, chat) and integrating with contact center tooling and QA/monitoring.
• Prior platform product management for multi‑tenant services, developer experience, and enterprise enablement.
  
  To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.