Description

As a Vice President, Product Manager in Connected Commerce on the Wallet and Lending Innovation organization, you will set the vision for the next generation of payment platforms, champion innovative thinking, and build seamless customer experiences that become the foundation of Chase digital payments and commerce. We're seeking a strategic leader who is customer obsessed, deeply technical, and thrives in complex environments. You will be responsible for creating and executing the product roadmap, driving product development, monitoring platform performance, and scaling payments platforms to millions of customers.

Job Responsibilities:

• Define and own the roadmap for the product line; establish and communicate the vision and strategy for the product/platform.
• Lead the conceptualization, design, and delivery of technical products, including APIs, data models, and data processing pipelines.
• Oversee the creation of detailed product requirements and user stories, ensuring business needs are translated into robust technical solutions.
• Partner with Technology, Design, and Analytics leadership to drive product development and ensure cross-functional alignment.
• Drive the design and implementation of robust Settlement and Reconciliation platforms, services, and data pipelines to ensure accuracy and reliability in payment processing and reporting.
• Manage product backlog creation and grooming, support agile product delivery, launch and go to market for product, production support, issue & defect resolution, and prioritization.
• Navigate and lead within a large, complex organization-driving clarity through ambiguity, structuring problems, and aligning multiple teams toward common goals.
• Build and maintain strong executive stakeholder relationships across business, technology, risk, controls, legal, and compliance teams; facilitate effective communication and collaboration at all levels.
• Monitor product performance against goals, identify and scope implementation paths for enhancements, and create remediation plans when needed.
• Foster a culture of innovation, learning, and collaboration within the team and across the organization.
• Ensure a strong risk and controls environment in partnership with cross-functional teams.

Required qualifications, capabilities, and skills:

• 7+ years of experience in product management, with a focus on technical products (APIs, databases, data processing, or similar).
• Deep experience in the financial technology or payments industry, with a strong understanding of payment flows, digital wallets, and money movement.
• Proven track record of driving change and delivering results within large, highly matrixed organizations; adept at navigating ambiguity and structuring complex problems.
• Exceptional stakeholder management and collaboration skills; able to influence and align cross-functional and executive teams.
• Demonstrated leadership in building scalable platforms and driving customer-centric innovation.
• Outstanding verbal and written communication skills, with experience presenting to senior leadership.
• Strong knowledge of APIs, engineering practices, and the product development lifecycle using Agile methodologies.
• Experience managing risk and controls at scale.
• Bachelor's or Master's degree in Computer Science, Engineering, Business Administration, or comparable field of study.

Preferred qualifications, capabilities, and skills:

• Candidates with Fintech background or payment platform experience strongly preferred.
• Experience building and scaling Settlement and Reconciliation platforms, services, and data pipelines within payments or financial services environments.
• Demonstrated expertise in designing solutions that ensure accurate transaction settlement, reconciliation, and reporting across complex payment ecosystems.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.\n