Description

Chase is seeking a highly effective and innovative Product Manager to lead the end-to-end Wires payments initiation customer experience and platform modernization.

This role will serve as the strategic and execution lead as part of Wires domestic payment and core platform team. You should be highly organized, self-motivated, and experienced in product delivery and technical execution, including a history of supporting successful product releases and leading digital product transformation at scale. A strong background in both customer-facing features and internal stakeholder collaboration is essential. You will bring a deep understanding of the full product lifecycle, and use data-driven approach to drive decision making and improve performance across key metrics.

You should have a heart for designing frictionless, user-centric products, be process and controls oriented, and be capable of managing product features from conception to implementation. Experience engaging stakeholder across other lines of business and functions as well as external vendors is highly valued.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Partner with cross-functional teams to deliver seamless client experiences and operational excellence
• Manage internal risk and compliance review processes to support launch and ensure a strong control environment
• Foster a culture of ownership, agility, and be willing to take controlled risks to achieve results

Required qualifications, capabilities, and skills

• Bachelor's degree or equivalent experience required
• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience working with Agile methodologies and tools

Preferred qualifications, capabilities, and skills

• Master's degree in related fields
• Demonstrated prior experience working in a highly matrixed, complex organization
• Strong knowledge of regulatory and compliance requirements in payments
• Experience working with payment platforms and technologies

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.\n