Description

We are seeking a dynamic and strategic leader to join the Sapphire team as Vice President, Product Strategy.

In this highly visible role, you will focus exclusively on high-priority and special initiative projects that are critical to the evolution and success of the Sapphire portfolio. You will leverage your expertise in product strategy, cross-functional leadership, and analytical thinking to drive innovative solutions and deliver exceptional value to our customers.

Job Responsibilities:

• Serve as the day-to-day leader for key strategic project initiatives within the Cards portfolio, ensuring project strategy is executed to maximize market impact.
• Drive end-to-end management of strategic projects, from ideation through execution, partnering closely with cross-functional teams including benefits, rewards, legal, compliance, and external partners.
• Develop and refine individual benefits, overall value propositions, marketing claims, and key reasons-to-believe (RTBs) for strategic initiatives, ensuring alignment with the overall Sapphire product strategy.
• Collaborate with Commerce partners in Dining, Travel, and Shopping to define and deliver exclusive offers and experiences for strategic project workstreams.
• Conduct industry research, competitive analysis, and customer segmentation to inform the direction and prioritization of strategic projects.
• Analyze P&L dynamics, customer feedback, and behavioral data to guide decision-making and optimize project outcomes.
• Lead cross-functional working teams, fostering collaboration and accountability to deliver on ambitious project timelines and objectives.
• Prepare and present comprehensive project updates, business reviews, and strategic recommendations to executive leadership and other key stakeholders.
• Maintain strict confidentiality and discretion in all aspects of strategic project work.

Required Qualifications, Capabilities, and Skills:

• Minimum of 6+ years of experience in product strategy or product development, preferably within the credit card or payments industry.
• Demonstrated success managing complex, high-priority, or confidential projects in a matrixed organization.
• Exceptional relationship management skills, with the ability to influence and collaborate across diverse teams.
• Strong analytical skills with a deep understanding of customer insights, P&L dynamics, and data-driven decision-making.
• Outstanding written and verbal communication skills, including the ability to build executive-level presentations and present to executive audiences.
• Proven ability to manage multiple initiatives simultaneously and deliver results in a fast-paced environment.
• Bachelor's degree or equivalent experience required.

Preferred Qualifications, Capabilities, and Skills:

• Experience within the credit card or payments industry is strongly preferred.
• Familiarity with analyzing P&L dynamics, customer feedback, and behavioral data to guide decision-making and optimize project outcomes.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.\n